Refund policy

If you are not entirely satisfied with your purchase, we are here to help.

30-day returns

You can return most items within 30 days of delivery for a full refund. Items must be unused, unwashed, and in their original packaging.

Your legal right to cancel

Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving it, without giving a reason. You then have a further 14 days to send the goods back to us. We refund the full order value including standard delivery within 14 days of receiving the goods back, or of you providing proof of postage.

Our 30-day returns window is offered in addition to this and does not affect your statutory rights.

How to return something

Emailsupport@rainhound.com with your order number and the reason for return. We'll send you the return address and instructions. Please don't send anything back before contacting us.

Return postage

You are responsible for the cost of returning an item unless it is faulty, damaged, or not what you ordered. We recommend a tracked service — we can't refund items that don't reach us.

Refunds

Once we receive and inspect your return, we'll refund your original payment method within 14 days. Your bank may take a further 3–5 working days to show it.

Faulty, damaged or wrong items

Email us within 30 days with a photo and your order number. We'll replace it or refund you in full, and we'll cover all postage costs. This does not affect your rights under the Consumer Rights Act 2015.

What we can't accept back

For hygiene reasons we can't accept robes that have been used or washed, unless they are faulty.

Questions

Email support@rainhound.com — we reply within one working day.